Changing Product Details
This is the process for changing product details for any item in the Product Catalog.
Step 1: Identify if the Product is in Use
It is very important to understand that if the model number is already in use, either in Inventory or the Serial Number log, you need to take extra special care to ensure that the change does not negatively impact existing data.
To Find if a Product is in Use
Visit the Inventory app and search for the product by its current model number or SKU. If no records are found, it is not in use.
Visit the serial number log, navigate to the appropriate related page, and search for product by its current model number or SKU. If no records are found, it is not in use.
Compare the data that needs to be changed with the impact it will have on any existing records in the system. There are valid reasons for editing existing product data, and valid reasons for creating a new listing instead of editing data.
If a change is necessary to make a correction to bad data, it is good to update the existing data. However, if the change is not a correction but rather an update (like a new model number or a change in specifications), changing the product listing will lead to existing data being corrupted with incorrect information.
If the product is in use, and you are updating product information to reflect a change to the product (model number, voltage, etc.), you should create a new product entry instead of changing the existing one. This will help maintain the integrity of existing data and prevent confusion in the future.
Step 2: Change the Data
Once you have determined that either the product is not in use, or that changes will not negatively impact existing data, you can proceed to change the product details.